Frequently asked questions
I am asked to enter a pin when trying to pair with my phone
Cause: You are trying to pair mappos via your phone's bluetooth settings.
Solution: Pair mappos with your phone using the mappos App instead ( "+" symbol in top right corner).
I can't pair mappos with my phone
Cause: Bluetooth is switched off.
Solution: Turn on Bluetooth in the phone settings.
Cause: mappos is too far away from the phone.
Solution: Place mappos close to your phone while pairing until you hear a beep.
Cause: Mappos battery is drained.
Solution: Replace the battery.
The battery lasts only a few days
Cause: mappos' control module is faulty.
Solution: Replace the battery. If you have the same issue with a new battery, please contact us.
mappos location does not appear on the map
Cause: GPS is turned off or the mappos App cannot access GPS.
Solution: Activate GPS and make sure the mappos App can access your phone's GPS.
My phone battery drains too fast
Cause: This is a rare issue that may occur with some phones and is related to the power consumption of GPS module or other components.
Solution: Only activate GPS or Bluetooth when you actually need it, i.e., when you're looking for your mappos.